Privacy Policy
Praxentiq is an interview-practice service. This policy explains what personal information we collect, why, who we share it with, and how to use your rights under Canada's PIPEDA and Quebec's Law 25.
Who is responsible
Privacy Officer — David Whitelock, sole proprietor operating as Praxentiq.
Privacy questions and feedback: privacy@praxentiq.cloud.
Business phone: (289) 505-3444.
Information we collect
- Account: name, email address, and your password (stored only as a one-way hash).
- Profile and résumé content you enter or upload.
- Job postings you save or import.
- Interview answers, transcripts, notes and feedback. Audio recordings are transcribed and then discarded; we do not keep them.
- Billing: Stripe customer and subscription identifiers. Card numbers are handled by Stripe and never reach us.
- Mailbox (optional): if you connect Gmail or Outlook, read-only access is used only to find job postings. Access tokens are stored encrypted.
- Technical data: security logs (with session tokens removed) and counts of AI feature use.
How we use it
To provide the service, generate questions and feedback, secure accounts, process payments, support you, and meet legal obligations. We do not sell personal information and we use no advertising trackers.
Google and Gmail data: limited use
Connecting Gmail is optional. With your permission, Praxentiq uses Gmail read-only access to search Indeed and LinkedIn job-alert messages and read their sender, subject, date, message identifier and body. It saves relevant message excerpts and extracted job details in your account so you can review opportunities and prepare for interviews. It cannot send, edit, delete or mark your Gmail messages as read.
Google user data is used only to provide or improve these user-facing features for you. It is not sold or used for advertising, credit or lending decisions, unrelated profiling, or to build a shared database for other customers. Data obtained through Google Workspace APIs is not used to develop, improve or train non-personalized AI or machine-learning models. Generating questions or feedback for your own practice is processing for that feature, not model training.
Our hosting provider processes stored data to operate the service. If you choose a cloud coaching feature for an imported opportunity, the relevant job text may be sent to OpenAI to provide that feature. Google data is not transferred for advertising or generalized model training. Praxentiq's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.
Connections use HTTPS and connection tokens are stored encrypted. Imported messages and opportunities are associated with your account. Disconnect Gmail in Inbox updates to remove the saved connection token and stop future access; disconnecting does not delete previously imported items. You can also revoke Praxentiq's access in your Google Account. Imported account data remains until removed or your account is deleted; contact support@praxentiq.cloud to request deletion of imported mail. Account deletion removes imported mail from the live database; backups expire through their normal rotation.
Our local coaching model is self-hosted through Ollama on our own infrastructure. For this processing, Google-derived content stays within that infrastructure and is not transmitted to the model developer for training or secondary purposes. Optional OpenAI features use the OpenAI API; input/output sharing for model training is disabled in the production API organization. This does not mean zero data retention.
AI and automated scoring
By default your answers are scored by a model running on our own servers. If you turn on cloud features (live voice interviewer, cloud coaching, cloud voice, or French interviews), the text or audio those features need is sent to OpenAI for processing. Scores are practice estimates: they are not used to make hiring or any other decision about you. You can ask what information a score was based on and have a person review it.
Service providers and transfers outside Quebec or Canada
| Provider | Purpose |
|---|---|
| Hosting | Servers located in United States - Boston 2 (Hostinger) |
| OpenAI | Optional cloud features (United States) |
| Stripe | Payments |
| Email provider | Account confirmation and password-reset messages |
| Google / Microsoft | Only if you connect your mailbox |
Some providers process information outside Quebec or Canada. We assess these transfers and require adequate protection by contract.
How long we keep it
We keep your information while your account is open. When you delete your account, your data is removed from the live database immediately and ages out of encrypted backups through their normal rotation. Billing records are kept as long as the law requires.
Your rights
You can access and correct your information, export it (Settings → Your data → Export my account), delete your account (Settings → Your data), withdraw consent to optional features, and complain to us, to the Office of the Privacy Commissioner of Canada, or to Quebec's Commission d'accès à l'information.
Security
Encrypted connections (HTTPS), hashed passwords, encrypted tokens, limited administrative access, encrypted backups and an incident-response procedure. If a privacy incident creates a risk of serious harm, we will notify you and the authorities as the law requires.
Age
Praxentiq is for people aged 16 and older.
Changes
We will tell you about material changes by email or in the app at least 30 days before they take effect.